Easiest way to contact us is by filling the form below.
Delivery terms and conditions
These terms and conditions are valid from 30.6.2020.
Skanfixings Suomi Oy
Pieni teollisuuskatu 1B
The online store sells products to individuals as well as companies (Please note the Additional terms of delivery to corporate customers).
Product prices include Finnish VAT. We reserve the right to change prices and delivery costs.
We currently only ship within EU.
Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.
Payment and payment methods
The payment service is provided by third party Paytrail Oyj. By providing information at the checkout, you accept Paytrail Oyj's terms and conditions.
By clicking the Buy button, you accept the general terms and conditions of the Skanfix online store.
Order and payment confirmation
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
You can contact our customer service with the following information:
Skanfixings Suomi Oy
Pieni teollisuuskatu 1B
Delivery methods and costs
Shipping costs include postage and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the shopping cart and the country of delivery. From the delivery methods used at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented.
Our most common delivery times to Finland are 2-7 days and to the rest of Europe 2-14 days, depending on the order and delivery method. Exceptions to delivery time estimates are stated if there are out of stock in the shopping cart and we will also notify you of any delays immediately after ordering.
We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.
Only valid for consumer customers. Corporate customers see Additional terms of delivery to corporate customers
Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
A package that is left unredeemed is not the same thing as refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made we will charge the order in full.
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the error within 14 days in writing to the address mentioned in the contact information or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.
Additional terms of delivery to corporate customers
Delivery terms: FCA Helsinki
A corporate customer can pay for an order through the online store's payment service or by invoice if the business customer has been accepted as a customer with open credit. The invoice will be sent by e-mail.
The seller is not obligated to compensate the buyer for indirect damage caused by delay or incorrect delivery, such as loss of production, loss of profit or other consequential financial damage. The product defect liability is limited to the possible return of the purchase price less the operating benefit.
Complaints and rectification of the error
If the delivery is defective in any way, the buyer must notify the seller in writing without delay, but no later than within 8 working days from the date of delivery. The seller has the primary right to either correct the defect or deliver new goods. The buyer is not entitled to demand delivery if there has been a change in circumstances that materially changes the relationship between the originally agreed performance obligations.
It is the buyer's responsibility to check the correctness of the delivery and the quality of the delivered products when receiving the delivery.
Skanfix is not obligated to perform the contract if it encounters a force majeure which it cannot reasonably overcome. Skanfix is not obligated to compensate the customer for any damage or costs incurred by the customer in the event of force majeure, and is entitled to terminate the contract.
The parties are responsible for insurance according to the delivery terms.
A package that is left unredeemed is not the same thing as refund or cancellation. An unredeemed package will not be returned to the seller.